Frequently asked


What is JJXX?

We are not your average fashion brand! We’re here to redefine what a girl brand can be focusing on basics and high fashion to inspire girls all over the world. We want you to go your own way and empower you to feel capable and cool in your everyday. Learn more about JJXX and shop the entire collection now.


Where is my order?

After placing an order at JACK & JONES Girls online store, you’ll receive a confirmation email. Once the package has arrived at the sorting facility in your country, you’re able to track your order purchased at JJXX. You will receive a tracking number in your email. Find out more details here


How do I return the items bought from JACK & JONES Girls?

You have 100 days to decide if you want to keep your newly bought fashion items. There are multiple options of returning the item. Find out more details here


How do I get a refund?

You will receive the refund by way of the original purchase method. Typically, it takes up to 2 weeks (excluding weekends and bank holidays). Find out more details here


Where can I get a promo code?

After subscribing to the JJXX Newsletter, we’ll send you a discount voucher to your mailbox. Additionally, our members have regular access to special offers and promotions. Subscribe to our newsletter here.